Privacy Policy
Privacy Policy
At ChampWins Casino, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services, in compliance with applicable Canadian privacy laws and international standards.
Last Updated: January 2025
Information We Collect
Personal Information When you register an account or use our services, we may collect the following personal information:
- Full name and date of birth
- Email address and phone number
- Residential address and postal code
- Government-issued identification documents
- Payment method information (credit cards, e-wallets, bank details)
- Gaming preferences and transaction history
- Communication records with customer support
Technical Information We automatically collect certain technical information when you visit our website:
- IP address and geographic location
- Device type, operating system, and browser information
- Website usage patterns and navigation data
- Cookies and similar tracking technologies
- Session duration and page views
Gaming Data To provide our services and ensure fair play, we collect:
- Game play history and betting patterns
- Account balance and transaction records
- Bonus usage and promotional activity
- Responsible gambling tool settings
- Login times and session information
How We Use Your Information
Service Provision
- Creating and managing your casino account
- Processing deposits, withdrawals, and other transactions
- Providing customer support and technical assistance
- Delivering personalized gaming experiences and recommendations
Legal and Regulatory Compliance
- Verifying your identity and age (18+ requirement)
- Preventing fraud, money laundering, and other illegal activities
- Complying with licensing requirements and regulatory obligations
- Maintaining records as required by law
Marketing and Communications
- Sending promotional offers and bonus notifications (with your consent)
- Providing updates about new games and features
- Conducting customer satisfaction surveys
- Delivering personalized marketing content based on your preferences
Security and Safety
- Monitoring for suspicious activity and potential security threats
- Implementing responsible gambling measures and player protection
- Investigating disputes and resolving customer complaints
- Maintaining system security and preventing unauthorized access
Information Sharing and Disclosure
ChampWins Casino does not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
Service Providers We work with trusted third-party service providers who assist us in operating our platform:
- Payment processors for transaction handling
- Identity verification services for account security
- Customer support platforms for assistance delivery
- Marketing service providers for promotional communications
- Technical service providers for platform maintenance
Legal Requirements We may disclose your information when required by law or to:
- Comply with legal processes, court orders, or regulatory requests
- Protect our rights, property, or safety, or that of our users
- Investigate potential violations of our terms of service
- Prevent fraud or other illegal activities
Business Transfers In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.
Data Security Measures
Encryption and Protection
- 256-bit SSL encryption for all data transmission
- Secure servers with advanced firewall protection
- Regular security audits and vulnerability assessments
- Restricted access to personal information on a need-to-know basis
Payment Security
- PCI DSS compliance for payment card data handling
- Tokenization of sensitive payment information
- Secure payment gateways with fraud detection
- Regular monitoring of financial transactions
Account Security
- Strong password requirements and two-factor authentication options
- Account lockout procedures for suspicious activity
- Regular security notifications and alerts
- Secure password reset processes
Your Privacy Rights
Access and Correction You have the right to:
- Access your personal information held by ChampWins Casino
- Request corrections to inaccurate or incomplete data
- Update your account information and preferences
- Receive a copy of your data in a portable format
Consent Management
- Withdraw consent for marketing communications at any time
- Opt-out of non-essential data collection
- Modify your privacy preferences through your account settings
- Request deletion of your account and associated data (subject to legal requirements)
Data Retention We retain your personal information only as long as necessary to:
- Provide our services and maintain your account
- Comply with legal and regulatory obligations
- Resolve disputes and enforce our agreements
- Maintain records for responsible gambling purposes
Cookies and Tracking Technologies
Essential Cookies Required for basic website functionality, including:
- User authentication and session management
- Security features and fraud prevention
- Shopping cart and transaction processing
- Language and currency preferences
Analytics Cookies Help us understand how visitors use our website:
- Page views and navigation patterns
- Popular games and features
- Website performance and loading times
- User engagement and conversion rates
Marketing Cookies Used to deliver relevant advertising and promotions:
- Personalized bonus offers and game recommendations
- Retargeting advertisements on other websites
- Social media integration and sharing features
- Campaign effectiveness measurement
You can manage your cookie preferences through your browser settings or our cookie consent tool.
International Data Transfers
ChampWins Casino may transfer your personal information to countries outside Canada for processing and storage. When we do so, we ensure appropriate safeguards are in place to protect your data, including:
- Adequacy decisions by relevant privacy authorities
- Standard contractual clauses with service providers
- Certification schemes and codes of conduct
- Binding corporate rules for intra-group transfers
Children’s Privacy
ChampWins Casino does not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected information from a minor, we will take immediate steps to delete such information and terminate the associated account.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our platform
- Providing reasonable advance notice of changes
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Officer ChampWins Casino Email: [email protected] Phone: 1-800-CHAMPWINS Mail: Privacy Department, ChampWins Gaming Ltd.
Data Protection Authority For residents of Canada, you may also contact the Office of the Privacy Commissioner of Canada:
Website: www.priv.gc.ca Phone: 1-800-282-1376 Email: [email protected]
Your privacy is important to us, and we are committed to maintaining the trust you place in ChampWins Casino by protecting your personal information with the highest standards of security and care.